rigid.ink - Ultra Reliable 3D Printer Filament

FAQs

If you have any questions please send us an email at customerdelight@rigid.ink.

Got a question about rigid.ink? We’ve compiled the most common questions we get, and answered them here. If you still can’t see what you’re looking for, please don’t hesitate to ask us.

What does your 60-day guarantee actually mean?

We’re so confident you’ll love your rigid.ink we have a relaxed 60-day returns policy.

If after you’ve adjusted your printer settings (as advised) you’re not happy with the filament for whatever reason, you can send it back.

You could say our returns are about as hassle-free as a nice massage. Almost. Please just email us before you send it back though for instructions.

How fast is your shipping?

Our standard (and free shipping, over £65) is pretty quick. We use a variety of fast couriers depending on what you’ve ordered. We dispatch all orders same working day if ordered before 2:30pm (UK). This means a lot of orders do arrive the next working day.

UK orders only take 1-3 days in most cases. For orders to Europe around 3-5 working days, and orders to USA/rest of world around 4-10 working days. If you really need something guaranteed next-day delivery inside the UK you can opt for this at checkout.

I’m a little confused, should I buy your PLA or ABS?

Short answer: Usually if you’re not sure, you’ll probably just want to go with PLA. Our PLA is significantly stronger than other brands, very easy to print with (heated bed not required) and long lasting. If however you need something a little harder wearing, and your printer has a heated bed – you might want to go for the ABS.

What temperature should I print my rigid.ink?

This varies between materials, so please check the recommendations on the specific product page. Generally, due to the pure nature and high grade of our raw materials your extruder setting wants to be a little lower than normal. For example, our PLA extrudes best at around 180-185°C depending on what printer you’re using. Heated bed is not necessary for our PLA, but you can use one at below 45°C. Our ABS works well from between 230-250°C, with a heated bed of 90C-95°C (no higher!).

Please allow for the fact that some 3d printers currently on the market don’t actually have very accurate thermostat readings and so some degree of adjustment is nearly always needed to get the best results when trying a new brand of filament. Different printers print rigid.ink best at different settings, so don’t be afraid to experiment.

I don’t have a heated bed, is this a problem?

With PLA, no. All other materials (including Flex PLA) require a heated bed to avoid warping during those first few layers.

Do we need to use blue tape / hairspray?

Not often. You’ll find your rigid.ink sticks well to most build surfaces. If printing direct to glass, your best bet would be to use a good quality glue stick and a apply a thin even layer to your bed before printing. If this doesn’t work, try blue painters tape, Kapton tape or hairspray.

My 3D printer manufacture recommends only using their filament – can I use rigid.ink?

Short answer: Absolutely! As long as your printer does not have an E-PROM chip, rigid.ink will work with any 1.75, 2.85 and 3.0mm FDM and FFF 3D printer. You’ll know if your printer uses sneaky E-PROM chips because it magically knows how much filament you have left and if you’ve changed the cartridge.

You will find rigid.ink outperforms your printer manufacture’s “recommended” filament (we promise, or your money back) and costs a fraction of the price.

Will your spools fit my printer?

Most likely, as our 1KG spools are fairly normally sized. The exact dimensions are: 20cm total diameter, 7.5cm wide and 5.5cm inner hole diameter.

Need an adaptor to fit your spool holder? You can find the file, designed by one of our lovely customer’s here: http://www.thingiverse.com/thing:1052160

I want to use rigid.ink in my 3D Pen – will it work?

Yes, but please take note to buy the right size for your 3D Pen. You will likely want to use PLA instead of ABS when using a pen. Also if you’re using your rigid.ink and it was near the end of a spool, it might be slightly more tightly coiled. If this is causing problems with your pen, simply heat up the filament a little to straighten it out enough to feed it freely into your pen.

I’m looking for 3.0mm filament, will your 2.85mm diameter fit?

Absolutely; we phased out the 3.0mm size in favour of the new 2.85mm filament. There is no difference when printing our 2.85mm filament through a 3.0mm printer – we just wanted to cater for those with 2.85mm printers also.

My filament printed, but then bubbled?

This is caused by the filament absorbing too much moisture. Contact us to see what we can do for you, also check out the storage instructions below and our article - How to keep your 3D printer filament dry & what to do if it's not

What’s the best way to handle and store rigid.ink?

3D printer filaments in general are sensitive to water absorption, especially PLA. To keep your rigid.ink fresh for longer, keep it sealed with the desiccant in the zip-lock bag provided. rigid.ink is best kept in a cool try area, away from direct sunlight.

Will you be stocking wood or metal filaments soon?

Not at the moment we're afraid, although we do offer silver and gold metallic effect filaments in both ABS and PLA.

How does your loyalty program work?

When you checkout and complete your order, you'll be given an option to create a customer account (once order is complete) - you'll also get a 250 point bonus for doing so. After enough points have accumulated, you can claim back rewards of up to £20 per order. One discount code per order.

You will receive 5 points for every £1 spent.

These vouchers will be emailed to you, and take the ex VAT price off. If you pay VAT, it will be represented as a round figure deduction (eg. £5 off the total) but if you're a EU business or RoW customer, the checkout will deduct the VAT element for you, your voucher will represent the ex VAT amount (e.g less 20%, or £4.17).

How you get perfect prints with rigid.ink - Guaranteed:

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NEW IN - Masterspool Refill

Super-tight industry leading +/-0.03mm tolerances

The vibrant colour you see, is the colour that prints

Works with all open-source 3D printers

A FEW WORDS FROM rigid.ink's FOUNDER

Ed Tyson, our founder explains what really disappointed him about the 3D printing industry, and why he set up rigid.ink. You'll have to excuse his wooden camera presence. Let us know your thoughts here.

60-Days Money Back Guarantee

World's Most Reliable Filament

Top Rated Filament Brand on Amazon UK

Here's what our customers say...

Simply the most amazing PLA ever to use. Prints so well, doesn't string and a pleasure to work with! Waste less prints with rigid.ink PLA.

Callum Burns

In busy periods I often have to do over 100 hours of printing a week on one machine, and using rigid Ink has made that so much easier. It is far more consistent than cheaper filament, and I haven't had to change my settings once since calibrating my machine.

The natural colour makes for attractive, unobtrusive parts and is now my go to for prototyping jobs.

Nathan Western

Been using rigid.ink ABS for nearly a year now not had any filament issues in that time. As a professional model maker I can highly recommend this filament.

I have machined, it drilled and tapped it blasted it with aluminium oxide and still I cannot find any fault with it.

Great service and delivery times. 5/5 stars.

Ian Smith

Why high quality filament makes the difference:

We understand the frustrations of using 3d filament that isn’t high quality. It’s painful, you get inconsistent results; poor layer adhesion, blobbing and washed out colours, to name a few. Above all, it wastes your time – and with the amount of failed prints you’ll have to throw out, it really is a false economy.

You need high quality filament, something that consistently provides excellent results. Perfect layer adhesion, fine detail and smooth finishes, creating strong long lasting and usable prints. And that’s good, because you’re on our site. We just happen to make the best 3d printer filament in the world. Bold statement you say? Yes. This is what our customers tell us. We’ve crafted the best filament by combining excellent raw materials, best in the industry equipment to create super tight tolerances and decades of 3d printing experience.

Don’t take our word for it, read the reviews. Still not sure? Just Google us – see what everyone else says about rigid.ink. You’ll be impressed. Over 10,000 (and counting) makers, schools, universities and businesses that rely on rigid.ink can’t be wrong.

So if you're looking to buy PLA filament, UK based and loved by tens of thousands of people just like you - then you're in the right place.

And for good reason.

It’s not just that we produce outstanding 3d printer consumables. Our customer service is unmatched. Yes, everyone says that these days. But we actually care, we back up our quality with a very relaxed 60 day guarantee. Who else does that? If your PLA filament isn’t behaving itself, get in touch! Send it back, we’re here for you.

We do exciting colours, AND materials.

Sure other filament brands do PLA and ABS in a range of colours, but we do the rainbow of rich deep colours. The colour you see in the photo will be the colour you receive, and that will be the colour of your print.

We do a variety of different 3d print materials too. Our new favourite is an enhanced version of PLA we like to call PLA Plus. It’s the strength of ABS, but prints like PLA.

Looking for a weather resistant version of ABS? Our range of UV resistant ASA will be what you’re looking for. It won’t crack, discolour or yellow overtime in direct sunlight like ABS and other materials will. For the full comparison between ABS and ASA click here. Perfect for that outside project or if you just need weather resistant 3d filament.

Looking for extremely durable 3D filaments?

Our PETG filament is also fast becoming popular. It prints odourless and is extremely durable. Need something that just won’t break? This PETG is the printing material for you. Alternatively if you require something flexible, we have two flexible filaments – elastic TPU and Flexible PLA.

And one of our personal favourites, is our Nylon 12 filament – we consider this to be the best all-rounder. This high grade of Nylon is very durable, has a low friction coefficient (great for plastic gears or bushings) and has excellent chemical and thermal stability. Need something with more abrasion resistance?
Why not try our enhanced Nylon 12 Plus+ or Carbonyte?

Click here to view rigid.ink all filaments